A Full Service Customer Experience Consulting Company

ABOUT US

We are The Insight Shop, a customer experience consulting business that helps you understand and improve your total customer experience. Our team is dedicated to providing you with the best solutions to improve your customer experience. We work with businesses of all sizes and industries, and our focus is on making improvements that are impactful to the customer and your investors. We prioritize listening to our clients, partnering with them, and ensuring that insights help teams make better decisions, therefore positively impacting their bottom line.

Kate Kompelien

Owner, CEO

Kate's LinkedIn

Alex Shriver

CX Consultant

Alex's LinkedIn

Define Personas

Understanding who you sell your products and services to is important. Understanding who they are as people in their day, along with what their needs are when they are buying your product and service can ensure you message to them in the right way and in the channels they want to do business in. By understanding their needs you can solve their problems and create positive experiences in the moments that matter most.

Define Your
CX Strategy

We will guide your cross-functional team towards a current state understanding. From quantifying moments that matter, to solving for the most critical pain points, to creating a CX strategy. We make sure what your are solving for matters most to your customers but will drive the highest return for your stakeholders.

Design your VOC Program

It can be difficult to show how improving the customer experience drives value back to your business. Designing your feedback program around the current customer experience provides a baseline measurement, so you can track and measure improvements as you build out your CX strategy. This will show a 1:1 correlation of how experience improvement impacts CX measurement.

Our offerings

Additional Services

Fractional cxo

Need advise as to 'who' you should target for your business and what they value? Do you need help on developing a CX strategy? Could you use some advice on how to connect the customer experience back to business value? The Insight Shop, LLC can help.

Qualitative research

This is the heart of what we do and love to do, learning about the customer. From qualitative methods and tools we use, to the questions we ask, we deliver insights that will unlock growth for your brand.

Change Management

Change is hard for people. It can be really expensive and detrimental for an organization if not prepared for the change. We use the PROSCI method to ensure everyone is aware of the change, has the desire to change, has the right level of knowledge and the ability to go through the change.