ABOUT US
We are The Insight Shop, a customer experience consulting business that helps you understand and improve your total customer experience. Our team is dedicated to providing you with the best solutions to enhance your customer experience. We work with businesses of all sizes and industries, and our focus is on collaboration and fun. We prioritize listening to our clients, partnering with them, and ensuring that insights help teams make better decisions, therefore positively impacting their bottom line.
Kate Kompelien
Owner, CEO
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Alex Shriver
CX Consultant
Optimize Your CX Practice
Let us help you optimize your practice! Showing ROI back to the business can seem daunting, with our proven process we can simplify the process for you. Our team has built CX functions in Corporate America and for Consulting so we understand the challenges that come your way.
Define Your
CX Strategy
We will guide your cross-functional team towards a current state understanding. From quantifying moments that matter, to solving for the most critical pain points, to creating a CX strategy. We make sure what your are solving for not only is around what matters most to your customers but will drive the highest return for your stakeholders.
Design your VOC Program
It can be difficult to show how improving the customer experience drives value for your business. Designing your feedback program around the current customer experience provides a baseline measurement, so you can track and measure improvements as you build out your CX strategy. This will show a 1:1 correlation of how experience improvement impacts CX measurement.
Our offerings
Additional Services
Fractional cxo
Need advise as to 'who' you should target for your business and what they value? Do you need help on developing a CX strategy? Could you use some advice on how to connect the customer experience back to business value? The Insight Shop, LLC can help.
Qualitative research
This is the heart of what we do and love to do, learning about the customer. From the qualitative methods and tools we use, to the questions we ask, we deliver insights that will unlock growth for your brand.
Change Management
Change is hard for people. It can be really expensive and detrimental for an organization if not prepared for the change. We use the PROSCI method to ensure everyone is aware of the change, has the desire to change, has the right level of knowledge and the ability to go through the change.
Deliverables
Process Maps
Experience Personas
VOC Program Design
Journey Maps
Ideation Output
CX Road Maps
CX Solution Charters
Insight Reports
OUR CLIENTS
